Forbes Robertson, Business Consultant
Forbes Robertson is The Smile Group’s business and financial consultant. Forbes has held various executive positions with a major international banking group, working with small, mid-market and multi-national corporations. He was also the COO of the Chicago branch of an international financial service company, and co-owner and COO of a local marketing and association management firm. He has successfully developed and managed several multi-million dollar real estate investment projects on Chicago’s North Shore and is a member and treasurer of several local non-profit organizations. Forbes lives in Wilmette and is married with two children.
Naureen R. – Office Manager
Naureen is a graduate of the University of Illinois Chicago and has been working in dentistry for over two decades. She loves the work she does each day because she says she works for the best doctors. She loves helping them and patients to provide the best dental care possible. Naureen says being in the dental field is very rewarding, especially when you work with a great team. She takes her leadership role seriously and always does her best to succeed. Naureen also loves being part of a team that’s so dedicated to meeting and exceeding goals, especially when it comes to patient care. You’ll find that Naureen is passionate, determined, professional, trustworthy, and detail-oriented. Outside of work, Naureen says traveling and spending time with family make her the happiest. She’s also happily married for 21 years with two sweet grandchildren, and they’re her world. She also has a bulldog named “Simba” who gets a lot of her time and love.
Brittany C. – Insurance Coordinator
Brittany is a graduate of States Career College with a certification in dental assisting. She also has post-graduate experience from the University of Wisconsin for Health Information Management. She has been working in dentistry for almost ten years. Some of her day-to-day duties include verifying insurance, processing dental claims, and monitoring electronic payments. Brittany says she chose dentistry because it offers many opportunities, challenges, and rewards. She enjoys being able to help people improve their smile, appearance, and confidence. Being a part of The Smile Group is unique to Brittany because everyone on the team is very caring, and they make sure every patient experience is top-notch. You’ll find that Brittany is outgoing, reliable, family-oriented, and a team player. When she’s not working, you’ll most likely find Brittany hanging out with her family and friends, trying out new restaurants, and going to the movies.
Stephanie V. – Dental Assistant
Stephanie received her Professional Dental Assistant certification from Northwest Suburban College. You’ll see her around the office assisting all of the doctors and hygienists as necessary. Stephanie also handles all of the materials and supplies to help with the completion of all types of dental procedures. She chose this career path because she helps patients have healthier smiles and set the record straight about how to care for teeth properly. One of the things she loves most about being a part of The Smile Group is meeting and exceeding our patients’ standards as a team. You’ll find that Stephanie is energetic, bright, cheerful, determined, and friendly. She stays busy outside of the office, caring for two boys, ages 18 and 2 months. She’s engaged to her financé of six years. Stephanie says family means the world to her because they taught her to have a strong work ethic.
Amber D. – Dental Hygienist
Amber earned her associates of Applied Science in Dental Hygiene at the College of DuPage. She also holds a bachelors in Health Care Administration from Concordia University. Amber is currently working towards her MBA with a specialization in Health Care Administration. As a dental hygienist, Amber does everything from educating patients, helping people achieve optimal oral health, and so much more. She’s also responsible for assessing, implementing, and documenting treatments in collaboration with the doctors she works alongside. One of the best parts of her job is educating people and helping them have healthier smiles, especially when patients have deep dental fears. Amber is happy, kind, caring, organized, and meticulous. When she’s not working at The Smile Group, Amber is enjoying time with friends and family, trying new restaurants, and exploring new activities in the city. (Oh, and shopping. We cannot forget about shopping!)
Rosa F. – Scheduling Coordinator
Rosalinda is a graduate of Waukegan High School with years of in-office experience and training. Some of her important responsibilities include filling the patient schedule, answering phone calls, submitting insurance claims, checking patients in and out, making sure the daily huddle checklist is finished, and updating patient medical histories. Rosalinda says she loves working as an administrator because of the interaction she has with patients. She likes getting to know them on a one-on-one, personal level because it makes them eager to come to the office and feel welcomed. She said working at The Smile Group is a positive experience because of the quality of patient care and the excellent team dynamic where everyone feels like family. Rosalinda is caring, outgoing, efficient, funny, and family-oriented. She loves spending time with family, friends, and boyfriend Ruben of seven years. Rosalinda also enjoys going to the movies, and all things Halloween, especially haunted houses.
Tiffany – Dental Hygienist
Tiffany graduated from the College of Lake County, with nearly a decade of dental experience. She’s usually busy taking care of teeth and educating patients about the importance of oral health. When she comes to work each day, Tiffany says she looks forward to meeting new people and developing relationships over time. She says working at The Smile Group is unique because every employee has something special about them that fits perfectly with the office dynamic. You’ll find that Tiffany is passionate, cheerful, gentle, kind, and hard-working. In her free time, Tiffany has been looking into doing some missionary work, both domestic and international. When she’s not busy helping others, nothing makes Tiffany happier than snuggling with her cat Monroe and reading a good book.